1. General Overview & Service Scope
What services does wranglegeist provide?
wranglegeist (www.wranglegeist.com) specializes in bespoke data cleaning, formatting, and structural standardization for custom form and questionnaire submissions. We assist commercial clients in converting unstructured survey datasets into organized, standardized digital formats ready for downstream analytical processing.
Where is wranglegeist based?
Our business operations are registered and based in Germany. We serve business entities and commercial clients located across Europe, the United Kingdom, and North America.
2. Service Workflow & Order Execution
How does the project engagement process work?
To ensure clarity, accuracy, and clear scope alignment, all custom engagements follow a structured three-step process:
- Scope Evaluation & Proposal: You submit your dataset specifications and operational requirements. We evaluate the complexity and issue a comprehensive commercial proposal detailing the project scope, turnaround schedule, and cost.
- Project Authorization & Initial Deposit: Upon mutual acceptance of the proposal terms, work commences following receipt of an initial upfront deposit to reserve capacity and configure the data processing pipeline.
- Completion & Final Balance: Once the data cleaning and structural validation are completed according to the agreed specifications, processed summaries are presented for review. Upon final approval, the remaining balance is settled, and full project outputs are delivered.
Is this a subscription or recurring service?
No. All engagements provided by wranglegeist are individual, one-time customized projects. We do not apply automated recurring billing, continuous account debiting, or subscription agreements. Every single project requires a distinct evaluation and explicit authorization.
3. Pricing, Invoicing & Payments
How are project costs calculated and billed?
Pricing is determined individually based on the volume, structure, and complexity of the dataset submitted. All costs are itemised in the project proposal provided before any transaction takes place.
What payment options are available?
We accept primary major credit cards, debit cards, and standard corporate electronic transfer methods. Payments are executed securely through encrypted payment processing channels integrated directly into our official platform.
Will I receive a formal commercial invoice?
Yes. A formal electronic invoice detailing all service line items, transaction dates, and applied statutory taxes (where relevant) is provided for every payment stage (initial deposit and final balance settlement).
4. Data Security, Privacy & Ownership
Who owns the data provided for processing?
The client retains full, exclusive ownership of all raw data, questionnaire responses, and finalized clean outputs. wranglegeist claims no intellectual property rights or secondary distribution rights over any client dataset provided during an engagement.
How is client data handled and retained?
All submitted datasets are handled strictly in accordance with the European Union General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and applicable international privacy standards. Datasets are retained only for the duration required to complete project milestones and clear statutory accounting obligations, after which operational working files are permanently deleted.
5. Revisions, Cancellations & Refund Policy
Can a project be cancelled after initialization?
Because our services involve immediate labor, custom workflow initialization, and resource allocation upon engagement, initial upfront deposits are non-refundable once data processing has commenced.
What happens if the delivered output requires adjustments?
We aim to deliver outputs that strictly conform to the specifications agreed upon in the commercial proposal. If any delivered data field does not match the established parameters, please notify our support team within seven (7) calendar days of delivery. We will review and re-process the affected data fields to align with the original agreement without additional charges.
6. Support & Contact Information
How can I reach customer support regarding an active project?
For project updates, technical questions, or formal enquiries, please contact our administrative desk through our official channels:
- Brand: wranglegeist
- Official Website: www.wranglegeist.com
- Official Contact Email: questionnaire@wranglegeist.com
What is the standard response time for enquiries?
Our operational team reviews incoming communications sequentially and strives to respond to all written requests within 24 hours on regular working days (Monday to Friday, CET).