1. General Principles
This Refund & Cancellation Policy outlines the conditions, eligible criteria, and operational timeframes governing project cancellations and refund requests for bespoke form and questionnaire data cleaning services provided by www.wranglegeist.com (operating under the commercial brand name wranglegeist), located in Germany.
As our services involve customized dataset processing tailored strictly to individual client specifications, all cancellation and refund requests are handled in accordance with European Union consumer legislation, German commercial law, applicable United States commercial standards, and the provisions set forth in this policy.
2. Statutory Right of Withdrawal (EU/UK Clients)
Under European Union and United Kingdom consumer rules, consumers generally hold a statutory right to withdraw from a distance contract within 14 days. However, in accordance with Directive 2011/83/EU (Consumer Rights Directive) and German statutory law (§ 356 German Civil Code – BGB):
- Customized Digital Processing Exception: The statutory right of withdrawal does not apply to contracts for the supply of services that are fully or partially executed according to custom, non-prefabricated client specifications.
- Execution Authorization: By accepting our commercial proposal and paying the initial upfront deposit, the client expressly requests and authorizes wranglegeist to commence custom processing prior to the expiration of the standard 14-day withdrawal period.
- Waiver of Withdrawal Right: The client acknowledges that once operational processing has commenced upon deposit receipt, the right of statutory withdrawal is forfeited for the initiated project scope.
3. Cancellation & Upfront Deposit Rules
To ensure fair allocation of computational resources, labor, and workflow configuration, project cancellations are subject to the following rules:
- Pre-Initiation Cancellation: A project cancellation request submitted in writing prior to the payment of the initial upfront deposit carries no financial obligation.
- Post-Initiation Cancellation (Deposit Non-Refundability): Once an initial upfront deposit has been paid and custom dataset evaluation or processing has commenced, the initial deposit becomes non-refundable. The deposit covers setup costs, administrative scheduling, and labor consumed up to the cancellation notice point.
- Unused Remaining Balance: If a project is cancelled by the client after initialization but before final project completion, the client remains exempt from paying the final milestone balance, provided no finalized project outputs or cleaned datasets have been released.
4. Eligibility Criteria for Refund Processing
A refund of paid amounts (excluding non-refundable initial deposits, unless otherwise specified below) will only be considered under the following specific circumstances:
- Non-Delivery by Business: If wranglegeist is unable to fulfill or deliver the agreed dataset processing service due to unforeseen internal technical incapacity or operational failure on our part, a full refund of all amounts paid for that specific unfulfilled milestone will be issued.
- Duplicate Billing: In the event of a verified accidental duplicate electronic transaction for a single project milestone, the duplicate payment will be refunded in full.
5. Output Verification & Defect Rectification
Because data processing is based on parameters established in the commercial proposal, minor structural variations or unannounced source data inconsistencies do not constitute grounds for an immediate cash refund.
- 7-Day Review Window: The client holds a period of seven (7) calendar days following the delivery of preliminary or final data outputs to inspect the results against the agreed scope parameters.
- Remedial Action: If any delivered data field fails to meet the established specifications in the agreed project proposal, the client must submit a detailed written notification within the 7-day review window. wranglegeist will review the issue and re-process the affected data fields to align with the agreed proposal specifications at no extra charge.
6. Refund Application Protocol & Timeframes
To request a review for a refund under eligible conditions, please adhere to the following protocol:
- Submission: Written refund requests must be submitted directly to our administrative desk at questionnaire@wranglegeist.com. The email must include the Client Name, Invoice Reference Number, Project Date, and a clear explanation of the request.
- Evaluation Timeframe: Our administrative team will review the submitted documentation and issue an official written determination within five (5) working days of receipt.
- Settlement Timeframe: If a refund is approved, the reimbursement will be processed via the original payment method used during the initial transaction. Approved refunds are typically credited within seven (7) to fourteen (14) business days, depending on standard financial institution processing times.
7. Contact Information
For any questions regarding this Refund & Cancellation Policy, or to submit a formal billing inquiry, please contact:
- Brand Name: wranglegeist
- Official Website: www.wranglegeist.com
- Official Contact Email: questionnaire@wranglegeist.com
- Operating Location: Germany