1. General Provisions
This Fulfillment & Service Delivery Policy governs the operational delivery terms, turnaround timeframes, and milestone execution protocols for bespoke form and questionnaire data cleaning services provided by www.wranglegeist.com (operating under the commercial brand name wranglegeist), based in Germany.
By approving a commercial project proposal and issuing an initial deposit payment, the client accepts the fulfillment parameters and delivery schedules set out herein.
2. Service Fulfillment Process
Because wranglegeist provides customized data cleaning, field normalization, and structural validation tailored to individual client specifications, service execution follows a structured milestone path:
- Scope Confirmation & Order Initiation: Upon receipt of the initial deposit, the project scope, dataset parameters, and output criteria are formally locked in our operational system.
- Data Processing & Transformation: Our team executes the custom data cleaning, error filtering, and structural reformatting according to the specifications established in the project agreement.
- Draft Review & Final Delivery: A preliminary summary or structured data sample is made available for client verification. Upon confirmation and settlement of the remaining balance, the finalized dataset files are released via secure direct digital handover.
3. Delivery Timeframes & Schedules
Delivery timeframes vary depending on the dataset size, structural complexity, and custom field validation rules required for each project. Estimated turnaround schedules are explicitly stated in each individual commercial proposal prior to project authorization:
- Standard Project Scope (Small to Medium Datasets): Initial data cleaning and preliminary review samples are typically delivered within 3 to 5 working days following deposit receipt and raw dataset access.
- Complex / High-Volume Project Scope: For multi-stage survey questionnaires or extensive data structures, standard delivery timeframes range between 7 to 14 working days, unless a modified milestone schedule is mutually agreed in writing.
- Turnaround Buffer: Operational timeframes apply on standard business days (Monday to Friday, excluding statutory public holidays in Germany).
4. Digital Handover & Acceptance
All project deliverables are provided in digital form (such as structured CSV, JSON, or standardized spreadsheet formats) through secure electronic channels.
- Client Receipt Responsibilities: The client is responsible for providing valid administrative email credentials and technical access points to facilitate file delivery.
- Verification Window: Upon notification of delivery, the client holds a period of seven (7) calendar days to review the outputs against the agreed scope specifications. If no written query or specification notice is received within this 7-day period, the service deliverable shall be deemed fully fulfilled and accepted in good standing.
5. Operational Delays & Force Majeure
While wranglegeist makes reasonable efforts to strictly maintain agreed delivery schedules, timeframes provided are operational estimates:
- Client Dependency Delays: Delivery timelines shall be automatically extended in cases where the client delays providing required raw datasets, field definitions, or clarification responses.
- Force Majeure: wranglegeist shall not be liable for delivery delays resulting from events beyond its reasonable operational control, including major telecommunication infrastructure outages, severe network failures, or statutory emergency measures. In such instances, adjusted delivery schedules will be communicated promptly.
6. Contact Information
For inquiries regarding active project delivery statuses, turnaround estimates, or fulfillment documentation, please contact our administrative team:
- Brand Name: wranglegeist
- Official Website: www.wranglegeist.com
- Official Contact Email: questionnaire@wranglegeist.com
- Operating Location: Germany